Harmon Voice Solutions is an independent consulting firm that focuses on helping companies optimize their return on customer contact technology and operations investment. Harmon Voice Solutions’ consultants have helped to implement hundreds of successful contact center projects for some of the world's most respected service organizations: AT&T, The Hartford, GE, Van Kampen Investments, Neuberger Berman and Blue Cross Blue Shield Companies. The executive team of Harmon Voice Solutions has specialized in the cutting-edge development and implementations of innovative, reusable integration software applications and methodologies featuring anchoring technologies from Aspect, Avaya, Cisco Systems, Genesys, and Siebel. The team has evolved Harmon Voice’s service offerings to include contact center strategy and operations, in order to compliment its formidable systems integration services. The executive team members' entire careers have revolved around their acute ability to devise dynamic technology development strategies and comprehensive subject matter expertise in telecommunications software development and voice/data integration technologies such as CTI, IVR and ACD. Holding a myriad of design and implementation certifications, they possess the experience and expertise to meet any corporation's or government’s e-commerce, telephony, telecommunications and management consulting goals. Their high integrity, high visibility executive leadership experience coupled with their broad and deep knowledge of technical issues position Harmon Voice Solutions as an authority in the mission-critical field of information technology strategy, development and management.
Gain from our experience
The consultants of Harmon Voice Solutions have helped customers refine core contact center processes in preparation for call center consolidation, VoIP and multi-channel contact center implementations. They have envisioned and directed technological development strategies and architecture for clients, allowing them to fully leverage their CRM and Marketing Analytics investments by blending customer data with intelligent contact routing. The entire Harmon Voice Solutions team has managed large, complex telecommunications projects from design to implementation/roll out. They have led e-commerce positioning, call center technology, and telephony integration initiatives for automotive clients such as Ford and Primus, the nation’s largest insurance companies, as well as both European and South American national telecommunications companies grappling with consolidation and industry-wide deregulation such as British Telecom and CANTV.
Working with HVS allows you to:
Significantly enhance your call handling capabilities and processes
Create more intelligent, personalized interactions with your customers
Link your staff together for faster communications
Enjoy more agile, secure, and reliable operations
Focus your resources on your core business
We are experienced in designing, implementing and integrating most major call center products and solutions in multi-vendor environments. We can work at your site or remotely to analyze your system, provide implementation assistance and train your team to use new technology most effectively.
Ask us About:
Obtaining the right system, predictive dialers and ACD PBX technologies
Developing IVR applications that enhance the customer experience establishing metrics, creating incentive programs to bolster performance
Work force optimization, scheduling, recruiting and people management
Managing virtual call centers and at home agents